8l7l FAQ – Answers to Your Questions

The minimum age is 18 years, or the higher minimum required by the operator's license jurisdiction. 8l7l enforces this requirement strictly through its Know Your Customer (KYC) verification process. Any account found to be held by a person below the minimum age will be closed immediately and the matter handled in accordance with applicable regulatory obligations.

There are no exceptions to this rule. The Platform is intended for adult entertainment only.

No. Each person may hold only one registered account on 8l7l. Duplicate accounts — whether under the same or a different name, email address, IP address or device — are a breach of the Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any balance.

If you have accidentally created a duplicate account, contact our support team immediately to resolve the situation before any action is taken.

For Pakistani users, a valid and unexpired CNIC (Computerised National Identity Card) or passport is the primary accepted document for identity verification. You may also be asked to provide proof of your residential address — such as a recent utility bill or bank statement dated within the last three months — and in some cases a selfie or liveness check to confirm the documents belong to you.

All KYC documents must be submitted through the platform's secure HTTPS verification portal. Never send identity documents via email or unencrypted messaging applications.

On the login screen, select the 'Forgot Password' option and enter the email address registered to your account. A password reset link will be sent to that address. Follow the instructions in the email to set a new password.

If you do not receive the email within a few minutes, check your spam folder or contact the support team. 8l7l will never ask for your password via email, Live Chat or any other channel — if you receive a message asking for it, do not respond and report it immediately.

Account restrictions may be applied for a number of reasons, including incomplete KYC verification, a pending compliance review, suspected breach of the Terms and Conditions, or a player-initiated self-exclusion or cool-down period. Accessing the platform from a jurisdiction where gambling is restricted may also trigger a review.

If you believe your account has been restricted in error, contact our support team via Live Chat or email with your account details and a description of the issue. The team will investigate and respond as quickly as possible.

Available payment methods are displayed in your account cashier and may vary based on your location and account status. For Pakistani users, the cashier may reference payment options familiar to the local market — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — as contextual examples. These providers are mentioned as context only and do not endorse or support this operator.

Always confirm available methods directly in the cashier before initiating a deposit. Depositing from a payment method not registered in your own name is not permitted.

Minimum deposit amounts vary by payment method and are displayed in your account cashier at the time of the transaction. PKR-denominated limits are available where supported. Check the cashier for the current minimum applicable to your chosen payment method before initiating a deposit, as limits can be updated periodically.

Withdrawal processing times depend on the payment method selected and whether KYC verification has been fully completed on your account. Once approved by 8l7l's payments team, funds are typically dispatched within the timeframe specified in the cashier for the chosen method.

Incomplete KYC is the most common cause of delayed withdrawals. We strongly recommend completing identity verification before you need to make a withdrawal, rather than waiting until the request is submitted.

Common reasons for a declined withdrawal include incomplete KYC verification, a mismatch between your account details and the payment method details, unmet wagering requirements on active bonus funds, or a compliance review being underway on your account.

Contact our support team with your withdrawal reference number for a specific explanation. Our team will investigate the request and respond with a clear reason and, where applicable, the steps needed to resolve the issue.

As a general rule, withdrawals are processed to the same payment method used for the original deposit, subject to availability and your account's KYC status. This policy exists to protect against fraudulent fund transfers.

Exceptions may be reviewed on a case-by-case basis by the payments team. If your original deposit method is no longer available, contact our support team to discuss the options applicable to your situation.

8l7l offers betting markets across a wide range of sports, with a strong focus on cricket — including Pakistan domestic fixtures, PSL T20 matches, ICC tournaments, bilateral series and Test cricket. Additional sports include football (international leagues and local competitions), UFC and combat sports, and other major sporting events.

The live sports lobby is updated in real time before and during events. Market availability varies by fixture — check the sportsbook lobby for the full list of currently available events.

Cricket betting on 8l7l covers a variety of market types, including match winner, top batsman, top bowler, total runs in an over, method of dismissal, innings runs total, highest opening partnership and live in-play markets updated ball by ball.

PSL T20 fixtures typically offer the widest range of ball-by-ball and session markets, given the high interest from Pakistani users. Available markets vary by fixture and may change during live play based on match conditions and liquidity.

Live betting allows you to place wagers on events that are already in progress. Odds update continuously to reflect the current match situation — this is particularly dynamic during a tense PSL final or an ICC tournament knockout match. The live lobby displays real-time odds and available markets for all ongoing events.

Bets are accepted subject to a brief processing period, and there may be short delays in acceptance during high-volume events. All in-play bets are subject to 8l7l's standard betting rules, including settlement in the event of abandonment or suspension.

If a match is abandoned, cancelled or postponed before the scheduled completion point, bets are typically treated as void and stakes are returned to your account balance. Specific rules depend on the sport, the market type and the point at which play ceased.

Full settlement rules are published in 8l7l's betting rules documentation. Always review the rules for your chosen sport and market before placing a wager, particularly for weather-affected cricket fixtures.

The 8l7l live casino section offers real-time table games streamed with professional dealers. Available games typically include live roulette, live blackjack, live baccarat and game show-style titles. The selection is regularly updated in line with player demand.

Minimum and maximum table limits vary by game and are displayed before you join a table. The live casino is available exclusively to registered, KYC-verified adult players. Slot games and instant win titles are also available separately in the casino lobby.

Welcome bonus availability and eligibility criteria are published on the promotions page. To claim a welcome offer, you typically need to register a new account, make a qualifying first deposit that meets the stated minimum amount, and opt in to the promotion as specified in its individual terms.

Only one welcome bonus is available per player, per household, per IP address and per device. Read the specific bonus terms carefully before opting in, paying particular attention to the wagering requirement, minimum odds, valid games and expiry date.

A wagering requirement specifies how many times a bonus amount — or bonus plus deposit amount, depending on the offer — must be staked before any associated winnings can be withdrawn. For example, a bonus of PKR 1,000 with a 10x wagering requirement means PKR 10,000 in qualifying bets must be placed before the withdrawal becomes possible.

Different game types may contribute to wagering requirements at different rates — for example, sports bets at odds above a minimum threshold may contribute 100%, while certain casino games may contribute less. Always check the specific contribution rates in the bonus terms.

No. Bonus funds and any winnings derived from them are not withdrawable until the full wagering requirement has been satisfied and any other applicable conditions — such as minimum odds, valid markets or validity period — have all been met.

Attempting to withdraw before completion may result in bonus forfeiture in accordance with the relevant promotion's terms. Real-money balance that was deposited independently of any active bonus is generally withdrawable separately, subject to KYC completion.

Yes. All bonuses on 8l7l carry a validity period, which is specified in the individual bonus terms at the time of the offer. If the wagering requirement is not completed within the validity window, the bonus and any associated winnings are forfeited automatically.

Always check the expiry date of any active bonus in your account dashboard and plan your wagering accordingly. If you are unsure about the terms of a specific promotion, contact support before opting in — not after.

8l7l uses HTTPS/SSL encryption to protect all data transmitted between your device and the platform. Personal data is stored on secured infrastructure with access controls and monitoring. KYC documents must be submitted through the platform's secure verification interface only — never by email or messaging application.

8l7l does not sell personal data to third parties for marketing purposes. For the full picture on data handling, read the 8l7l Privacy Policy. If you receive a suspicious communication claiming to be from 8l7l, report it via Live Chat immediately.

Deposit limits and loss limits can be set directly from your account dashboard under the responsible gambling section. You can choose daily, weekly or monthly limits in PKR. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory cooling-off period before it becomes active — this delay is intentional and protects against impulsive decisions during a losing run.

All responsible gambling tools are free and available to every registered player. For more detail, visit the Responsible Gambling page.

Contact the 8l7l support team via Live Chat or email and clearly state that you wish to self-exclude. Specify whether you want a temporary or permanent exclusion. Once activated, your account access is restricted immediately and all marketing communications are stopped.

Self-exclusion cannot be reversed before the minimum exclusion period ends — this is by design. If gambling has become a problem and you need broader support, the Responsible Gambling page lists further resources and guidance.

8l7l does not provide legal advice. The legal status of online gambling in Pakistan is governed by the Prevention of Gambling Act, 1977 and related legislation. 8l7l does not claim authorisation from the Government of Pakistan, PTA, State Bank of Pakistan or any Pakistani provincial authority.

Users are solely responsible for determining whether accessing online gambling platforms is lawful in their own jurisdiction before registering or placing any wager. If you are uncertain about the law applicable to you, seek independent legal guidance.

You can reach the 8l7l support team via Live Chat, which is available through the platform during published support hours. You can also send an email to [email protected] — please type this address directly into your email client as it is not a clickable link.

The team handles queries in English and, where available, Urdu. For common topics, this FAQ page and the full Help Centre are the fastest starting points and may resolve your question without needing to wait for a response.